In a world of suspended accounts and banning with no recourse, that seems like a setup. Say the wrong thing and you and all your EC2 instances and all the rest of your AWS usage is suspended? Hopefully they've worked out a workable policy for this.
One wrinkle though is NDA'd information. It becomes very difficult to help with certain AWS issues without access to implementation details which they hide behind NDAs. This information is critical for dealing with a certain class of problem. Some answers will have to be very circumspect to the point of being unhelpful without access to the NDA'd information.
> Help my Redshift loads aren't working because <details>!
> Umm... yeah don't do that, do <fix> but I can't tell you why that fixes it or any information to help you reason about the system to avoid similar problems in the future. (But you can hire me as a consultant!)"
One wrinkle though is NDA'd information. It becomes very difficult to help with certain AWS issues without access to implementation details which they hide behind NDAs. This information is critical for dealing with a certain class of problem. Some answers will have to be very circumspect to the point of being unhelpful without access to the NDA'd information.
> Help my Redshift loads aren't working because <details>!
> Umm... yeah don't do that, do <fix> but I can't tell you why that fixes it or any information to help you reason about the system to avoid similar problems in the future. (But you can hire me as a consultant!)"