I jumped on Tutum immediately after it was announced, installed it across my test infrastructure, because it scratched an itch that was particularly hard for me. I like to think of myself as a good user / developer, and I submitted a few tickets with some bug reports and feedback, along with a few questions trying to clarify how they were doing what they did.

I have almost never been treated like such a piece of shit in my life. The attitude I got from multiple people on the Tutum team really drove home that they don't give a shit about loners like me, don't have time for my bug reports, and don't care what my questions are. It really left me thinking I must have said something inadvertently that totally offended them, but I couldn't find it anywhere when I looked.

I really hope I just got some of their team on a one-off bad day, or those people have since left, or something. It was really strange, and of course I immediately stopped using their software.